FAQ
Q1: Can I get samples?
Yes, certainly. We will provide the existing samples, Sample fee is refundable when you make an order from us.
We usually send samples by FEDEX, UPS, TNT or DHL. If you have carrier account, it will be convenient for both of us. If you don't have a relevant account, we will immediately create a link on alibaba and send you at the meantime, what you need to do is just make a purchase.
Q2: How long is the sample lead time?
We could arrange the existing samples express delivery immediately,it takes around 3 days to get into your hand. For customized samples, it depends on the material of frames, usually it takes around 25 days
Q3: Can I customize my logo or any redesign the products?
Yes, of course. The OEM is available. Multi-color available as well. We still have our own design team, who have 24 years design experience. We will do the creation in your requirement and promise to give you an impressive
Q4:What about the warranty?
We have warranty for our clients,we will ship out the new replacements
if clients get the item with defect or broken frame
Q5: What are the certifications do you have?
We haveCE, ISO9001,BSCI certifications. As you can see, our company has a strong competitives and great qualified in our business area. We aim to provide the best quality and services to all global clients.
Q6,What's lead time for bulk order?
1, For PC injection frames, it takes around 30~45 days to produce.
2, For Acetate frames, it takse around 60~90 days to produce.
3, For Wood or bamboo frames, it taks around 45~60 days to produce.
Q7, Can I customize my own packing?
Yes, OEM packing is avaliable. We can put your logo on all kinds of packages.